Terms and Conditions / Heritage
The terms and conditions listed below apply to all purchases of products in the online shop at www.georgjensenheritage.com belonging to Georg Jensen Retail A/S, Amagertorv 4, DK-1160 Copenhagen K, Denmark, Business Registration Number: 34898847 (hereinafter Georg Jensen). These Terms and Conditions and any purchase agreement entered into on the site are subject to Danish law.
By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Georg Jensen’s online shop. Please read them thoroughly. We hope you will enjoy using our online shop.
The following is a step-by-step guide to the purchasing process on georgjensenheritage.com:
1. Locate the product you wish to purchase.
2. Place the product in the shopping cart by clicking [“Add to Cart”] or [“Buy now”].
3. After this, you can continue shopping if you wish to. While in the online shop, you can see the contents of your shopping cart at any time by clicking “Cart” in the upper right corner of the site.
4. If you would like to remove selections from the shopping cart or change the number of items in the cart, you can use the delete button or edit the “quantity” by using “plus” or “minus”. Total price after your changes, changes automatically.
5. When the cart is up-dated as per your input, click [“Checkout”].
6. You will now be presented with the option to log in or sign up, before you go ahead with your purchase. You can also proceed directly to the payment page without logging in. At this page, you enter your invoice address. Also, you can enter the shipping address if this is different from the invoice address. If you are logged in, the address fields will be pre-filled with the address you have provided. You can change this information as required. You are responsible and liable for ensuring that the entered customer information is correct, as Georg Jensen will perform no further validation or control of this information. Further down on this page, you have the opportunity to write a notice to our Customer Service team or sign-up to receive news from Georg Jensen. At the end of the page, before being able to proceed, you have to accept the business terms. Then click [“Continue”].
7. On the following page you have to choose your payment method as well as your shipping method. Click [“Continue”] to review your order.
8. You have the opportunity to review your order. Should you want to make changes please go back in the purchase flow and make the appropriate changes. By clicking [“Accept and Pay”] you accept the payment obligation for your order.
9. When you click [“Accept and Pay”], you will be transferred to the payment page, which is located in a secure environment (you can see that you are in a secure environment when the internet address begins with “https”).
10. You must now enter your payment card information. Your order is not completed until you click the [“Complete payment”] button. If you leave this page prior to clicking [“Complete payment”], the order will not be completed and processed.
11. As soon as the purchase is completed, we will send you an Order Confirmation on the e-mail address you provided when placing your order. In case the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements.
12. When your order has been filled and shipped, you will receive an e-mail up-date and then an e-mail with your invoice.
Prices and payment
All prices are listed in EUR/DKK or USD and new products will include Danish VAT, currently 25%, applicable to all purchases made on this site for delivery within the European Union. Vintage or antique products are sold under a special margin scheme, which means that all items marked "VINTAGE" you, as a buyer, will not be able to deduct VAT. Neither as private person nor as a company. Your invoice will be marked with this text: Margin scheme - vintage goods marked "VINTAGE" - buyer cannot deduct VAT.
Sales to countries outside of The European Union are not charged VAT (on new products). We reserve the right to change our prices with immediate effect and without prior notice. Prices are typically adjusted on 1 February. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.
Georg Jensen Heritage accepts payment with the following cards: VISA/Visa-Electron/MasterCard/Eurocard/JCB/AMEX. The payment total will not be deducted from your account until we ship your order.
Georg Jensen Heritage encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with Quick Pay, who handles payments for purchases made on georgjensenheritage.com. Note that the page where you provide your payment information looks different from the rest of the shop. This is due to the requirement from QuickPay that the page must be secure and the information encrypted.
You can order online at any time you wish. The Georg Jensen staff processes orders Monday-Friday from 10:00-15:00 Central European Time. Orders placed outside of these hours will be processed on the following business day.
Georg Jensen will ship the goods via UPS Express and Saver (unless otherwise indicated). Delivery will be made to the delivery address provided by the customer.
We offer free shipping on all orders above EUR 250 / DKK 1.850 / USD 335
Exception: Free shipping on all deliveries to Denmark, Sweden and Germany (regardless the amount).
Delivery - if total order amount is less than EUR 250 / DKK 1.850 / USD 335:
Within European Union incl VAT - excl DK, SE, DE: EUR 30 / DKK 224 / USD 39
In Europe, excl in the European Union: EUR 26 / EUR 194 / USD 34
Greenland, Faroe Islands, Iceland: EUR 42 / DKK 313 / USD 55
South America, Africa and Asia Pacific: EUR 48 / DKK 358 / USD 63
Russia region: EUR 40 / DKK 298 / USD 52
All other countries: EUR 49 / DKK 366 / USD 64
Shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.
For countries outside the European Union costs relating to customs clearance/Import duty and local VAT as well as an administration fee to UPS will be charged by UPS. These costs are paid by you, the customer, and will be charged by UPS before delivery. For further information about these charges, please contact email@example.com
You can expect to receive your order within 5-10 business days when we have the item in stock. As Georg Jensen cannot guarantee local delivery conditions, Georg Jensen cannot provide a guaranteed delivery time at the customer/recipient address. In case the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements.
As a consumer, you have the right to cancel the purchase order if the delivery is delayed in relation to the applicable agreement.
We insure all shipments against loss and damage while they are in transit from Georg Jensen to the recipient address. As soon as the shipment has been signed for at the agreed address the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.
Right of withdrawal
You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods.
To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery. You may use the return form that is enclosed with your package, but this is not obligatory. You can also download the return form here
If you choose to cancel a purchase, you must return the goods in the same condition and quantity as when you received them. As the packaging represents a significant part of the product value, the product cannot be considered returned in the same condition and quantity if the packaging is not included. You are liable for ensuring that the return goods are packaged suitably. Thus, we encourage you to save the packaging until you are certain that you wish to keep the product. You are liable for any reduction in the value of the product arising from other handling than what is required to determine the nature and properties of the product and the way it works.
You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.
Product returns must be sent to the following address:
Georg Jensen Retail A/S
DK-1160 Copenhagen K
If you wish to arrange for return shipping yourself, then you pay the return shipping cost. Remember to duly insure the shipment so that you may claim compensation from the shipping provider if your package is lost in transit.
We will pay for the return shipping cost provided that you follow the below procedure. Please note that we do not accept packages sent as cash on delivery.
Products should be returned via UPS. Send an e-mail to Customer Service at firstname.lastname@example.org with the subject line:
"Return/Exchange of order number xxxxxxxxx (insert your order number which can be found on your Order Confirmation)".
We will contact you and arrange for pick-up by UPS. We will make sure that the relevant paperwork is completed and that UPS collects the package during normal working hours at a place convenient to you. Alternatively we can e-mail you a freight label and you can drop off the package at the nearest UPS store.
When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned. If you follow the above procedure for returning with UPS via our Customer Service, you meet this requirement.
Refunds are normally transferred to the payment card with which the purchase was made. In connection with pre-payment via bank transfer, the refund will normally be transferred to the account from which payment for the purchase was made.
These return instructions are also included on the return form that is included with your package.
The Danish Sale of Goods Act
In addition to the above, as a customer you are protected by a 2 year warranty for defects in accordance with the general provisions of the Danish Sale of Goods Act.
If you wish to exchange a product you purchased, Georg Jensen will pay the return shipping cost as described above for the first exchange. If a product is to be exchanged multiple times, e.g. if the size is wrong, you must pay the shipping costs for any additional exchange.
In the lower part of the return form [http://www.georgjensenheritage.com/files/heritage_return_exchange.pdf] that is included with your package, you can specify why and to what you want the product exchanged.
For claims regarding defects or deliveries that have not arrived, please contact:
Georg Jensen Retail A/S
DK-1160 Copenhagen K
Att: E-commerce / Heritage
Telephone: +45 33 11 52 52
Protection of personal data
Georg Jensen is subject to the Danish Act on Processing of Personal Data and all handling of personal data is conducted in accordance with this Act. Under the Danish Act on Processing of Personal Data, Georg Jensen is considered responsible for the data that is registered about customers and visitors to www.georgjensenheritage.com. By making a purchase on www.georgjensenheritage.com, you accept our personal data protection policy.
Georg Jensen collects data about you in different ways in connection with your use of georgjensenheritage.com. It is important to Georg Jensen that your personal data is stored securely and confidentially. Access to all registered user data on georgjensenheritage.com is limited to trusted employees of Georg Jensen and our security measures are regularly controlled to determine whether data about our users is handled correctly and in observance of the users’ rights.
However, it is not possible to guarantee 100% security for data transactions via the internet. When data is sent and stored electronically, there is always a risk that others will force their way to unauthorized access to protected data before it reaches our servers. So even though Georg Jensen does its best to protect your personal data, we cannot ensure, nor guarantee the security of any information. Thus, you send your data at your own risk.
Georg Jensen does not transmit or sell to third parties information that can be connected to you without your explicit permission.
What information we collect
Georg Jensen collects information about our users in two ways: Through so-called “cookies” (see the next section) and through registration (see below).
In general, Georg Jensen only requests personal and user-related information when you wish to subscribe to newsletters, enter contests, or take advantage of other services. Personal data collected by Georg Jensen is primarily limited to: e-mail address, name, address, gender and age, but may also include other information such as interests, etc..
- to improve our website's usability and to personalise the website for you,
- to analyse the use of our website, including to gather statistics about visitors,
- in the administration of the website, including to enable the use of any e-commerce facilities,
- targeted advertising from us and third parties.
Read more about cookies at http://georgjensenheritage.com/cookies.
Personal Information in Connection with Purchases
In connection with purchases on our website, Georg Jensen requests the customer’s name, address, telephone number and e-mail address, all of which are necessary to fill the order and are used solely in connection with processing the order. The information is transmitted and stored electronically in unencrypted form for a period of 5 years.
Personal Information in Connection with Competitions
Georg Jensen does not store the names and e-mail addresses of users who have participated in e.g. competitions after the end of the competition.
Register with Georg Jensen Heritage
You may voluntarily choose to register your e-mail address on a mailing list with Georg Jensen by signing up to our customer club, to receive regular news updates and other information from Georg Jensen. You can subscribe to and unsubscribe from this service at any time, free of charge.
Changes to the terms and conditions
The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Georg Jensen reserves the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date listed after “Last updated” at the bottom of this document. Significant changes will be made public on georgjensenheritage.com.
We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone +45 33 11 52 52 or by e-mail at email@example.com.
Last updated: October 2014.